Question 1

What services do you provide?

Accepted Answer

We offer primary care, psychiatry and mental health services, men's and women's sexual health, weight management, IV hydration and wellness therapies, virtual visits, and comprehensive pharmacy services through SupremeRx Pharmacy.

Question 2

How can I book an appointment?

Accepted Answer

You can schedule an appointment by: • Using the online booking button above • Sending us a message through the website • Calling 863-210-5320

Question 3

What should I bring to my first visit?

Accepted Answer

Please bring: • Valid photo ID • Insurance card (if applicable) • Current medication list • Recent medical records, if available

Question 4

Do you offer same-day or next-day appointments?

Accepted Answer

Yes. Same-day and next-day appointments may be available depending on scheduling availability. Call our office or book online to check current availability.

Question 5

Do you accept insurance?

Accepted Answer

We accept insurance for Psychiatry & Mental Health services only. Primary Care, Weight Management, and IV Hydration services are self-pay.

Question 6

What payment methods do you accept?

Accepted Answer

We accept: • Credit cards • Debit cards • HSA/FSA cards (when eligible) • Cash

Question 7

Is payment due at the time of service?

Accepted Answer

Yes. Payment is due at the time of your appointment.

Question 8

Do you offer refunds?

Accepted Answer

Refunds are not available for services already rendered.

Question 9

What conditions do you treat in primary care?

Accepted Answer

We provide care for: • Preventive health needs • Annual physicals • Hypertension • Diabetes • High cholesterol • Thyroid disorders • Acute illnesses • Chronic disease management • Wellness visits • Lab reviews

Question 10

Do you accept insurance for primary care?

Accepted Answer

No. Primary care is offered through self-pay and Direct Primary Care-style options. This allows for more personalized, unrushed care with transparent pricing.

Question 11

Who is primary care best suited for?

Accepted Answer

Our primary care services are ideal for adults seeking personalized, unrushed healthcare and transparent pricing — including self-pay patients, those without insurance, and patients with high-deductible health plans.

Question 12

What mental health conditions do you treat?

Accepted Answer

We evaluate and treat: • Anxiety • Depression • ADHD • PTSD • Mood disorders • OCD • Stress-related concerns • Sleep difficulties • Emotional overwhelm

Question 13

Can I receive therapy through your clinic?

Accepted Answer

We provide supportive, person-centered, emotionally focused care and can refer patients for additional therapy services when appropriate.

Question 14

Do you prescribe medications?

Accepted Answer

Yes. Medication management is available when clinically appropriate.

Question 15

What does your weight management program include?

Accepted Answer

Our medically supervised program may include: • Nutritional guidance • Non-GLP prescription options • Amino blends • Vitamin injections • Fat-burning infusions • IV hydration support

Question 16

How often will I need follow-up visits?

Accepted Answer

Most patients follow up every 2–4 weeks depending on their personalized plan.

Question 17

Do you accept insurance for weight management?

Accepted Answer

No. Weight management services are self-pay.

Question 18

How long does an IV hydration session take?

Accepted Answer

Most IV infusions take approximately 30–60 minutes.

Question 19

Do you accept insurance for IV therapy?

Accepted Answer

No. IV hydration and wellness services are self-pay.

Question 20

What types of infusions do you offer?

Accepted Answer

We offer hydration, wellness, immunity, recovery, NAD+, Myers' Cocktail, and other specialty infusions. Ask our team about which infusion is right for your goals.

Question 21

What is preventive care and why is it important?

Accepted Answer

Preventive care focuses on identifying and addressing health risks before they become serious conditions. It includes annual physicals, screenings, vaccinations, and lifestyle counseling — helping you maintain long-term health and catch issues early.

Question 22

What preventive care services do you offer?

Accepted Answer

Our preventive care services include: • Annual wellness exams • Blood pressure screenings • Cholesterol and lipid panels • Diabetes screening (A1C, fasting glucose) • Cancer screenings and referrals • Immunizations and vaccinations • BMI and weight assessments • Mental health screenings • Lifestyle and nutrition counseling

Question 23

How often should I have a preventive care visit?

Accepted Answer

Most adults benefit from an annual wellness exam. Depending on your age, risk factors, and health history, your provider may recommend more frequent visits or specific screenings.

Question 24

Do you accept insurance for preventive care?

Accepted Answer

Preventive care is offered on a self-pay basis at Supreme Comprehensive Health Services. A preventive care consultation is available for $85. Call our office for current pricing details.

Question 25

Can preventive care be done via telehealth?

Accepted Answer

Some preventive care services — such as health risk reviews, lifestyle counseling, and follow-up consultations — can be completed via virtual visit. However, services that require physical examination or lab work must be done in person.

Question 26

What conditions do you treat in sexual health?

Accepted Answer

We evaluate and treat a range of sexual health conditions for both men and women, including: • Erectile dysfunction (ED) • Alma Duo™ – ED Shockwave Therapy • Low libido evaluation • Hormone optimization • STI testing & treatment • Stress Urinary Incontinence • Hormonal wellness support • Low libido treatment • FemiLift Vaginal Rejuvenation & Wellness

Question 27

What sexual health services do you offer?

Accepted Answer

We offer comprehensive, judgment-free sexual health services, including: • Men's sexual health (ED, low testosterone, performance concerns) • Women's sexual health (hormonal balance, intimacy concerns, vaginal health) • STD/STI screening and treatment • Sexual wellness counseling • Hormone evaluation

Question 28

Is sexual health care confidential?

Accepted Answer

Yes. All sexual health services are handled with complete confidentiality, sensitivity, and professionalism. We provide a judgment-free environment for all patients.

Question 29

Do you accept insurance for sexual health services?

Accepted Answer

No. Sexual health services are offered through self-pay and Direct Primary Care-style options. This allows for more personalized, unrushed care with transparent pricing.

Question 30

Who can receive men's sexual health services?

Accepted Answer

Our men's sexual health program is available to adult men experiencing concerns such as erectile dysfunction, low testosterone (low T), decreased libido, or other performance and hormonal concerns.

Question 31

Who can receive women's sexual health services?

Accepted Answer

Our women's sexual health program is available to adult women experiencing concerns such as hormonal imbalances, vaginal dryness, low libido, or other intimacy and sexual wellness concerns.

Question 32

Do you offer telehealth appointments?

Accepted Answer

Yes. Psychiatry, medication management, follow-up care, and some primary care visits are available virtually.

Question 33

What platform do you use?

Accepted Answer

We use doxy.me, a secure and easy-to-use telehealth platform designed specifically for healthcare providers.

Question 34

Do I need to download software?

Accepted Answer

No. Most appointments can be joined directly through your web browser — no downloads or accounts required.

Question 35

What pharmacy services do you offer?

Accepted Answer

SupremeRx Pharmacy offers: • Medication Therapy Management • Automatic Refills • Prescription Transfers • Simple Compounding • Immunizations • Free HIV Testing • Free STD Testing • Free Medication Delivery • Prescription Pickup

Question 36

Can you transfer prescriptions from another pharmacy?

Accepted Answer

Yes. Our pharmacy team can handle the transfer process for you.

Question 37

Do you accept insurance at the pharmacy?

Accepted Answer

Yes. SupremeRx Pharmacy accepts most insurance plans.

Question 38

Do you offer medication delivery?

Accepted Answer

Yes. Free medication delivery is available.

Question 39

What is Alma Duo™?

Accepted Answer

Alma Duo™ is a non-invasive erectile dysfunction treatment that uses Low-Intensity Shockwave Therapy (LI-ESWT) to improve blood flow and support natural erectile function without medication or surgery.

Question 40

How many Alma Duo™ treatments will I need?

Accepted Answer

Most patients complete a six-treatment protocol. Your provider will recommend the treatment plan that best fits your needs.

Question 41

How long do Alma Duo™ results last?

Accepted Answer

Clinical studies show that many men experience results lasting 12–24 months. Some patients choose annual maintenance treatments.

Question 42

Is Alma Duo™ painful?

Accepted Answer

Most patients report little to no discomfort. Treatments are completed in approximately 15 minutes with no anesthesia or downtime.

Question 43

What is FemiLift™?

Accepted Answer

FemiLift™ is a non-surgical fractional CO₂ laser treatment designed to improve vaginal laxity, dryness, urinary stress incontinence, and intimate wellness.

Question 44

How long is a FemiLift™ treatment?

Accepted Answer

Most treatments take approximately 10–15 minutes.

Question 45

Is there downtime after FemiLift™?

Accepted Answer

Most patients return to normal daily activities immediately. Your provider will review any temporary post-treatment recommendations.

Question 46

Who is a good candidate for FemiLift™?

Accepted Answer

Women experiencing vaginal laxity, dryness, discomfort, menopause-related changes, urinary stress incontinence, or decreased sexual satisfaction may benefit from FemiLift™ after evaluation.

Question 47

How many FemiLift™ treatments are recommended?

Accepted Answer

Most patients achieve optimal results with a three-treatment protocol.

Question 48

Can I reschedule my appointment?

Accepted Answer

Yes. Appointments may be rescheduled online or by calling our office at 863-210-5320.

Question 49

What is your cancellation policy?

Accepted Answer

Cancellations must be made within the required timeframe to avoid cancellation fees. Please contact the office for current policy details.

Frequently Asked Questions

Helpful Answers for New and Existing Patients

Experience Comprehensive Care in Lakeland, Florida

Still Have Questions?

Frequently Asked Questions

Helpful Answers for New and Existing Patients

General QuestionsWhat services do you provide?

General QuestionsHow can I book an appointment?

General QuestionsWhat should I bring to my first visit?

General QuestionsDo you offer same-day or next-day appointments?

Insurance & PaymentDo you accept insurance?

Insurance & PaymentWhat payment methods do you accept?

Insurance & PaymentIs payment due at the time of service?

Insurance & PaymentDo you offer refunds?

Primary CareWhat conditions do you treat in primary care?

Primary CareDo you accept insurance for primary care?

Primary CareWho is primary care best suited for?

Psychiatry & Mental HealthWhat mental health conditions do you treat?

Psychiatry & Mental HealthCan I receive therapy through your clinic?

Psychiatry & Mental HealthDo you prescribe medications?

Weight ManagementWhat does your weight management program include?

Weight ManagementHow often will I need follow-up visits?

Weight ManagementDo you accept insurance for weight management?

IV Hydration & WellnessHow long does an IV hydration session take?

IV Hydration & WellnessDo you accept insurance for IV therapy?

IV Hydration & WellnessWhat types of infusions do you offer?

Preventive CareWhat is preventive care and why is it important?

Preventive CareWhat preventive care services do you offer?

Preventive CareHow often should I have a preventive care visit?

Preventive CareDo you accept insurance for preventive care?

Preventive CareCan preventive care be done via telehealth?

Sexual HealthWhat conditions do you treat in sexual health?

Sexual HealthWhat sexual health services do you offer?

Sexual HealthIs sexual health care confidential?

Sexual HealthDo you accept insurance for sexual health services?

Sexual HealthWho can receive men's sexual health services?

Sexual HealthWho can receive women's sexual health services?

Telehealth & Virtual VisitsDo you offer telehealth appointments?

Telehealth & Virtual VisitsWhat platform do you use?

Telehealth & Virtual VisitsDo I need to download software?

SupremeRx PharmacyWhat pharmacy services do you offer?

SupremeRx PharmacyCan you transfer prescriptions from another pharmacy?

SupremeRx PharmacyDo you accept insurance at the pharmacy?

SupremeRx PharmacyDo you offer medication delivery?

Advanced Intimate WellnessWhat is Alma Duo™?

Advanced Intimate WellnessHow many Alma Duo™ treatments will I need?

Advanced Intimate WellnessHow long do Alma Duo™ results last?

Advanced Intimate WellnessIs Alma Duo™ painful?

Advanced Intimate WellnessWhat is FemiLift™?

Advanced Intimate WellnessHow long is a FemiLift™ treatment?

Advanced Intimate WellnessIs there downtime after FemiLift™?

Advanced Intimate WellnessWho is a good candidate for FemiLift™?

Advanced Intimate WellnessHow many FemiLift™ treatments are recommended?

Appointments & PoliciesCan I reschedule my appointment?

Appointments & PoliciesWhat is your cancellation policy?

Experience Comprehensive Care in Lakeland, Florida

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